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New PLSA reimbursement system launches in early September

Byplsa-princess-header_faith_bar Lisa A. Davis

Summer has come to a close, and Step Up For Students looks forward to serving more students than ever this school year. An estimated 78,000 income-based scholars are expected to enroll in private schools throughout Florida and increased funding will allow us to award double the number of students we served last year with Personal Learning Scholarship Accounts (PLSA).

“It’s exciting,” said Jeff Giese, Step Up’s director of operations.  “We’re gearing up for another busy year and, as always, we’re looking to fine-tune systems and processes we have in place as we go along.”

One of the biggest changes this year is the PLSA reimbursement system. Step Up took down the old system this month and will launch a new user-friendly system in early September.

“What we heard from parents throughout the first year of the PLSA was that our system was cumbersome and where claims were in the process wasn’t clear, so we’ve actually built an entirely new system,” said Elizabeth Watson, Step Up’s director of client services. “We are certain this system will serve PLSA families and providers well. It will allow parents and providers full visibility to all account activity and, because this system was built by our internal IT department, any system-related issues will be addressed immediately.”

Step Up recently emailed PLSA families to alert them of the changes.

“If you didn’t receive the email, please make sure we have your current email address,” Watson said. “It’s important to keep that updated with us because for the PLSA program and the income-based scholarship program, this is our primary method of communicating with our scholarship families.”

While the transition is in the works, PLSA families won’t be able to submit new reimbursement claims or access their accounts. In the meantime, Step Up employees are still processing reimbursement claims submitted before the 5 p.m., Aug. 17.  Once the new system is launched, parents and guardians can immediately submit any claims.

“Remember, you can still be reimbursed for any approved items that were purchased, or approved services rendered after July 1, 2014 as long as you still have funds in your account,” Watson said.

For a list of approved items and services and more instructions on submitting reimbursement requests, review Step Up’s 2015-16 Parent Handbook..

For more Information, email plsaclaims@sufs.org or call the Contact Center at 877-735-7837.

“We are committed to answering calls and emails promptly during this period of downtime,” Watson said. “When the new system is live, you’ll again have full access to any account data since the beginning of your participation with the PLSA program. We look forward to hearing your feedback on the new system.”

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Earlene Carte

Thank you for keeping us updated! I would not want to be the cause of a student losing this scholarship.

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Kimberly Philo

We have gotten an approval letter from the personal learning scholarship account. I have sent several emails since but have had no reply. I also didn’t get the email that included this newsletter.

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    Lisa Davis

    Kimberly, please send me an email about what you’ve been asking in the emails and I’ll seek out the answer. My email is ldavis@sufs.org. Is your email updated in our system? I’m wondering if that’s why you didn’t receive the newsletter. Thank you, Lisa Davis

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